Questions and Answers about Top Gear CampingIf you do not see the answer to your question, please contact Top Gear Camping and we will be happy to assist you.
What types of credit cards or additional payment methods do you accept?
Can I place an order using a PO, COD delivery or on credit?
Do you charge sales tax? If so, how much will it be?
Can I cancel an order after I have placed it?
What is your return policy?
Can I have my order shipped to a PO Box?
When will I receive my order?
How will my order be shipped and what will my shipping cost be?
How can I track my order?
I could not find the item for which I was looking. Can you special order an item for me?
We accept any credit or debit card with a Visa, MasterCard, Discover, or American Express logo.
No. Top Gear Camping is not able to accept Purchase Orders, offer COD terms or credit lines.
Top Gear Camping charges a 6.5% sales tax for all purchases made in the state of Texas. No sales tax is charged for purchases made in all other states.
Yes, you can cancel orders only if your order has not yet been shipped and the vendor can cancel in time. If the order has already been sent to the vendor, we will attempt to stop the order, but cannot guarantee a cancelation. If you do receive an order that was cancelled, accept delivery of the item and contact Top Gear Camping. Returns are subject to a restocking charge as determined by the vendor. Sorry but return requests made after 10 days cannot be accepted as our suppliers do not allow a late returns grace period.
For a more prompt exchange/refund, please keep your invoice!
If it necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
- Returned in original packaging
- Returned within (10) days
- Returned in resellable condition
- Copy of invoice enclosed with merchandise
- Enclosed a brief letter of explanation
- A $10.00 exchange fee must accompany merchandise returned for exchange
- Merchandise returned for refund is subject to a 15% restock fee
- All returns must be prepaid; No COD's accepted
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be directed to our customer service department.
If merchandise you receive is defective, contact our customer service department for instructions.
No, Top Gear Camping requires that you enter a valid street address for your order. If a PO Box is entered as the shipping address, you will receive an error message. In addition, we cannot deliver camping supplies to A.P.O., F.P.O., or foreign addresses.
If you order is shipped via our typical UPS standard shipping, you should expect to receive it in 2-5 workdays. Expedited shipping is available for an additional charge.
Most often orders are shipped via UPS because they offer insurance as well as excellent tracking software. However, some products occasionally may be sent via other carriers such as Airborne or Federal Express.
Shipping costs are based on order size and weight as well as destination. You will receive a real-time quote of your shipping cost during the check out process.
After you complete your purchase and the information is processed, you will receive your UPS tracking number via e-mail. The UPS tracking number will also be available to you under the “My Account” area of our website.
Yes. If you do not find the items for which you are looking, please feel free to contact us. We will be happy to try to locate additional items for you.